We’re all guilty of it. We’re trying to do it all…
According to findings by onlinecollege.org, trying to focus on more than one thing causes a 40% drop in productivity.
Do you find yourself trying to multitask while at work? Check out this infographic below.
click on the image for a larger view
Corporate culture is a term used to describe the beliefs, values, and processes that provide a company with its own unique flavor and attitude. It’s really about the attitude of everyone involved with the organization. Here are some nuggets of wisdom to share with your team.
“To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.” ― Howard Schultz
“A company’s culture is often buried so deeply inside rituals, assumptions, attitudes, and values that it becomes transparent to an organization’s members only when, for some reason, it changes.” – Rob Goffee
“If every day at work feels like a Friday, then you are doing what you were meant to do.”
― Alan W. Kennedy
“The word attitude doesn’t mean you should be committed and loyal to your supervisor. Attitude means dedicated, committed and more clinical to the work you do and the company you’re doing the work for.”
― Vivek Thangaswamy
“Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you’ve got.” – Peter F. Drucker
We are moving our office today.
To make it even more exciting, or hectic, depending how you look at it, our business is super busy right now. You would think that with summer, things would slow down, but business is thriving. It’s buzzing in the hive.
And in the middle of all this great excitement, we’re moving our office. The good news to our clients…it’s business as usual. We believe that we are still able provide the quality of service that our clients are accustomed to. Sure, our email and phones may be intermittent for a few hours during the day today, but we still have ways to communicate with our clients. Our office just looks a little chaotic what with the boxes everywhere, and the walls becoming bare of colourful artwork.
We have a bright, shiny new office to look forward to. Onward and upward.
Great customer service builds a company’s success. Proper and continued training of staff will help your company exceed your customer’s needs and expectations. Cross training among co-workers is an effective tool and keeps employees engaged. Exceptional customer service will naturally occur.
Practical Practice Management
Having good employees should not be the exception, it should be the rule. Recently I had an experience with a company that we hired to do work for us. I can say that 90% of the people we came in contact with were good, it was the 10% that made the decision for us never to use that company again.
I called the company and nicely explained the issues we encountered with some of their employees. I explained to the supervisor as a business owner myself, I would want a client to tell me if one of our employees gave less than the best customer service to any of our customers so that I could do something to rectify the dissatisfaction and save our reputation with our client.
The supervisor was in total agreement with me and insisted on giving us a discount on our service. This was appreciated, but…
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Business innovator Nilofer Merchant explains…
“Walk and talk. … You’ll be surprised at how fresh air drives fresh thinking.”
I always thought that golf was invented for this reason. Some of the best conversations can be found on the golf course. Not counting all the cursing for missing a good shot, though. Enjoy this brief TED Talk.
Looking back at past posts of this blog, we still find value in this post from 2 summers ago, and the timing couldn’t be better. These books are timeless, fast reads – perfect for summer.
I’ve chosen two books that I believe are perfect for summer reading. Both books are not your typical heavy business or career read; and the best thing – they can be read in a very short space of time. Isn’t that what summer reading is all about?
For the Manager: The Little Book of Coaching – Motivating People To Be Winners
Ken Blanchard, Author of the One Minute Manager, co-authored the Little Book of Coaching with Don Shula, former coach of the Miami Dolphins.
This is the perfect beach side book as it’s written so you can easily navigate through it and pick up at any point. It’s a series of key quotes and statements that associate with their acronym: C.O.A.C.H. This book has many inspiring ideas and stories that can be applied to both personal and business. I believe it is an essential read for anyone in a leadership or management role.
Career Reading: Johnny Bunko – The Last Career Guide You’ll Ever Need
New York Times best-selling author, Daniel Pink wrote this book in Manga format, so end to end this book should take no more than an hour. It’s visual format and strong messaging serves as the ultimate guide to take charge of your career that may actually help you get unstuck and start doing what really makes you happy and fulfilled. This book carries a universal message applicable to both those deeply into their career as well as for those just beginning.