Poor Customers Service Speaks Loudly

Great customer service builds a company’s success. Proper and continued training of staff will help your company exceed your customer’s needs and expectations. Cross training among co-workers is an effective tool and keeps employees engaged. Exceptional customer service will naturally occur.

Practical Practice Management


Having good employees should not be the exception, it should be the rule. Recently I had an experience with a company that we hired to do work for us. I can say that 90% of the people we came in contact with were good, it was the 10% that made the decision for us never to use that company again.

I called the company and nicely explained the issues we encountered with some of their employees. I explained to the supervisor as a business owner myself, I would want a client to tell me if one of our employees gave less than the best customer service to any of our customers so that I could do something to rectify the dissatisfaction and save our reputation with our client.

The supervisor was in total agreement with me and insisted on giving us a discount on our service. This was appreciated, but…

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