Mike Desjardins of ViRTUS shares some valuable advice. Enjoy the read.
I can remember back to the first business I ran: I was new to a leadership role and everyday I realized how much more I didn’t know about people and how to lead. One of my key learnings was a few techniques that actually helped give me the freedom and flexibility to focus on my strengths.
It started one day when I realized that almost every customer service decision in the business had to flow through me in some way. Now of course, this helped me keep a pulse on everything that was happening with our customers but it was a trap that I slide right into. Everyone just assumed the easiest thing to do was “just check with Mike.”
Here’s what I learned: when every decision had to flow through me, no one learned and my day was filled with solving problems with no time left to focus on…
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